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Please review our shipping and return policies below.

ATTN New Customers: If this is your first order with Great Eastern Entertainment,
please click here to download the New Account Setup forms and register by emailing geanimation@geanimation.com the filled out forms.

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NOTE FROM GEA:
  Important notice from VIZ Media, LLC regarding counterfeit items. Please click here to view the details.

SHIPPING POLICY:
 
  1. There is a $7.50 charge for COD orders. All orders ship via UPS.
  2. All first time orders ship COD (Cashier's Check or Money Order), Credit Card, or by Pre-paid Check.
  3. Requires a minimum order of $100. There well be a $10 service charge for all orders under the minimum amount.
  4. Freight charges will be added to all invoices and COD shipments.
RETURN POLICY:
  All shipments must be checked immediately upon receipt. There are no return allowances offered only for defective merchandise and incorrect shipments may be returned within 15 days of receipt of goods. To insure proper handing, a return authorization number must be obtained through our customer service department. The return authorization must appear on all returned boxes and paperwork, or the shipment will be fused. There will be a 20% restocking fee for all refused orders. Damages and shortages must be reported to our customer service department within 15 days for receipt merchandise. A $15.00 handing charge will be applied to all return checks. Interest charges are 1.5% per month or 18% per annum on all past due accounts. The account agrees to pay all costs and/or legal fees that may be incurred due to the account being delinquent.

OFFLINE ORDER FORM:
  To fax your order, please click here to download our order form, fill it out and fax it to us at 310-638-5080.